At Modern Voyage, we want you to be satisfied with your purchase. If there is an issue with your order, we are here to help with a fair and simple return process.
1. Eligibility for Returns
Returns are accepted only for items that are damaged, defective, or incorrectly delivered. To be eligible, the item must be unused, in its original condition, and in its original packaging.
2. Return Request Timeframe
You must request a return within a reasonable time after receiving your order. Requests made after this period may not be accepted.
3. Return Process
To initiate a return, please contact our support team with your order details and a clear description of the issue. Our team will review your request and guide you through the next steps.
4. Condition of Items
Returned items must be unused, undamaged, and returned in their original packaging. Items that show signs of use or damage caused by the customer may not be eligible for return.
5. Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund request. If approved, the refund will be processed accordingly.
6. Cash on Delivery Orders
Since we only offer Cash on Delivery (COD), refund or adjustment methods will be handled based on the situation after return verification.
7. Exchanges
If you receive a damaged or incorrect item, we may offer an exchange instead of a refund, depending on product availability.
8. Non-Returnable Cases
Certain situations may not be eligible for return, including incorrect usage, damage caused after delivery, or change of mind after successful delivery.
9. Shipping Costs for Returns
In some cases, return shipping costs may be the responsibility of the customer unless the issue is due to our error.
10. Contact Us
For any return or refund-related questions, please contact our support team at [email protected].